The odds may have been stacked against them, but that doesn’t mean female entrepreneurs can’t find success in 2020. JFPR Consulting invited five female business owners to share their successes – and the lessons they’ve learnt – during the international economic crisis triggered by the Covid-19 Pandemic.
According to recent statistics, more than £9.5bn has now been paid out by the government to support over 750,000 businesses in the UK, many of which were unable to operate whist the country was at the height of its restrictive phase of lockdown. Thanks to the necessary extension of restrictive measures, it is highly likely that a significant proportion of these businesses will fold.
This pressure is also compounded by the fact that a significant proportion of working mothers bear the brunt of Lockdown, since they tend to co-ordinate most of the childcare and domestic responsibilities according to a report by the London School of Economics.
The greatest challenge for many small business owners has been to find a way to ensure they survive when the economy is yet to understand what the ‘new normal’ will look like for businesses. Inspired by the women who seemed to have mastered the art of ‘pivoting’ JFPR consulting, a Business Communications Consultancy set about finding out how they did it and what advice they have for other business owners.
“Don’t overthink it”- Larysa Kucak – Founder of Cushions & Creations
For Larysa Kucak, seamstress and owner of Cushions & Creations, the key has been to not paralyse herself into inaction by overthinking. Larysa was used to completing large orders that were primarily carried out in her studio, but once lockdown started, business suddenly stopped. Instead, she decided to make protective masks that would not only provide her with a vital stream of income but would also help with the crisis support efforts too.
She says, “I was struggling with nothing purposeful to do at home, so when my godmother (who is a nurse) said her department was in desperate need of fabric masks, I made her some. It felt great to have a use again, so I kept it going, selling them to the public in order to help also raise the funds to keep going for the local hospital.
This really kicked off far and wide since the government has made it mandatory to wear face masks on public transport, I am now getting far orders than I could have ever expected. I quickly updated my new website and set up a webshop to sell the masks. I’ve been keeping my social media channels updated and also, found that spark that I had lost. I have gone from offering a service to products. While I will return to sewing when it is safe to reopen the studio, I like having this shop on the side and will keep it open, broadening the products that I sell.”
Rather than letting the fear of closure stop her, she used it to branch out into an area she had not tried before. The key, she advises, is to not get overwhelmed by the bigger picture: “Don’t let your worries or thoughts stop you. Just try. Start. Go for it.”
“Get creative” – AnYes van Rhijn – founder of The Reinvention Mentor
As the Central London Regional Director of The Athena Network (a Female Business Network for entrepreneurs and business executives) and founder of The Reinvention Mentor, AnYes van Rhijn was faced with the challenge of bringing all face to face meetings online. Realising that many of the business owners she supported and mentored would be struggling in the crisis, she also made the quick decision to expand the network’s offerings, ensuring members had access to additional trainings and individual mentoring.
Anyes comments, “Our members, who now more than ever, were in need of support, have been extremely appreciative of our level of adaptability and the fact that we’ve been doing so much more than just bringing our monthly meetings online. This can be seen by the fact that 99% of the memberships that were due for renewal since COVID have indeed been renewed but also by the fact that I have launched (online) a new group and will be launching another one in a few weeks’ time. Having a clear vision, the right mindset and knowing how to stay intentional and focused is what has helped me face my own challenges and support my Athena members in facing theirs.”
For AnYes, this has been an opportunity to hone her creative skills and she suggests other business owners try to view it as the same: “See it as an opportunity to revisit the personal and business choices you’ve made so far, as well to be creative and step up. From there, create a new vision of what you want your business to look like and take step-by-step action to turn it into reality.”
“Don’t follow the crowd” – Lisa O’Shaughnessy – Founder of Always Stylish
Though it’s tempting to look at what others in your industry are doing and copy what is going well, Lisa O’Shaughnessy advises not to follow the crowds. The founder of Always Stylish – a personal styling company for men and women – Lisa was forced to cancel all orders when COVID-19 hit. Like many, she had to take all her business online, despite it relying heavily on customer experience – something that initially proved challenging.
“Initially March and the beginning of April were almost dormant with only some existing clients happy to transfer to online styling. Now though more existing clients have transferred, and I am also attracting new customers.” Through the use of blogging, Zoom and uploading helpful videos, Lisa has been able to keep her services relevant and access a new customer base, focusing on working with them to find clothes they really love, rather than shopping mindlessly for fast fashion.
“Play to your strengths. Don’t follow the crowd and look at what you can offer that others can’t,” she suggests.
“Stay visible and open with customers” – Lucy Huartson – founder of Little City UK
Lucy Huartson – founder of childrens’ mobile roleplay company Little City Chelmsford believes the key has been to keep the communication going with customers. Though the temptation to save face by pretending everything is fine can be very alluring, she believes it’s much better to be honest with clients about what’s going on as this builds up more trust.
As her business centres on hiring out toys and equipment for parties and events, much of her business declined to virtually nothing when the initial crisis hit. After going back to the drawing board, she realised that, rather than closing, she could offer families struggling to occupy kids stuck at home, the opportunity to hire out her products for home use instead. The way she was able to ensure there was a customer base to work with was by keeping them up to date on what her plans were in the initial stages of the lockdown.
“Initially I found myself frustrated that some businesses around me were able to transfer online. I knew this wasn’t an option however, as tangibility is at the heart of the Little City experience. I knew that we had to completely pivot the business to be able to stay visible and afloat during this time. After taking some time to reflect and gauge what was safe and acceptable, Lucy came up with a brainwave plan, to send themed elements of the little city, for example, a construction site, the ice-cream van or the supermarket direct to the homes for their special occasions. Lucy says, “The feedback and take-up have been really positive and I’ve definitely developed a resilience that I haven’t tested to this level before.”
Being open about these challenges, Lucy believes, is what kept her customers interested and is something she suggests other business owners don’t shy away from. “It’s ok to be honest on your social media and let your customers see that you’re human and also to keep your business in their minds by posting and doing stories however you can. Its important now more than ever to stay visible.
“See it for the opportunity it is” – Suzi Mitchell – Photographer – suzannemitchell.co.uk
As a photographer and headshot franchise operator, Suzi experienced the same rapid decline of commissions that many business owners did when lockdown was put into place. In order to combat this, she decided to use the time to document the extraordinary events her neighbours were living through by setting up, The Lockdown Doorstep Portrait Challenge. Though free of charge, Suzi has encouraged subjects to make a donation to the volunteer group, “Help Lewisham Hospital,” and sells prints to those who want them. She has also been conducting short shoot sessions at a social distance.
This engagement with her local community has even resulted in other commissions and Suzi plans to turn the project into a book once the crisis is over. Speaking about the challenges involved, Suzi believes that our mindset is what often leads to success: “History tells us that every crisis, no matter how deep, can offer up opportunities. I guess it’s just about opening your mind and thinking positively and creatively about other ways you might be able to operate your business.
Perhaps now is the time to put into practice something you may have had on the back burner for a while, something you didn’t have time to fully explore before, something that might have seemed too unconventional in more normal times. Recognise your freedoms in this respect, but realise also that you may not be able to monetise any so-called “pivot” right away, but that it may take time to build.”